1. Overview
These Subscription & Billing Terms govern the commercial relationship between you and Torq'd Ltd regarding payment for the Service. They form part of the overall Terms of Service.
2. Subscription Plans
Torq'd offers the following subscription tiers:
- Basic — Core workshop management features for small garages.
- Professional — Full feature set including CRM, messaging, and advanced reporting.
- Enterprise — Custom pricing for multi-site operations with dedicated support.
Current pricing is displayed on our Pricing page. Prices are quoted in GBP and are exclusive of VAT unless otherwise stated.
3. Free Trial
- New accounts are eligible for a free trial period as advertised at the time of signup.
- No payment details are required to start a trial (unless otherwise specified).
- At the end of the trial, your account will be downgraded or suspended unless you subscribe to a paid plan.
- Trial periods are non-transferable and limited to one per business.
- We reserve the right to modify or discontinue trial offers at any time.
4. Payment Processing
- All payments are processed securely through Stripe.
- We accept major credit and debit cards (Visa, Mastercard, American Express).
- Torq'd does not store your full card details. All payment data is handled by Stripe in compliance with PCI DSS Level 1.
- You authorise us to charge your payment method on a recurring basis according to your billing interval.
5. Billing Intervals
- Monthly: Charged on the same date each month (or the last day of the month if the date does not exist).
- Annual: Charged once per year on the anniversary of your subscription start date. Annual plans receive a discount as displayed on the Pricing page.
Billing begins at the end of any applicable free trial period, or immediately upon plan selection if no trial is offered.
6. Failed Payments
If a payment fails:
- We will retry the charge up to 3 times over a 10-day period.
- You will be notified by email after each failed attempt.
- If payment remains unresolved after the retry period, your account will be suspended.
- Suspended accounts retain data for 30 days, during which you can update your payment method and reactivate.
- After 30 days of suspension, the account and its data may be permanently deleted.
7. Upgrades and Downgrades
- Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period.
- Downgrades take effect at the end of your current billing period. You will retain access to higher-tier features until then.
- Feature access is adjusted automatically when a plan change takes effect.
8. Cancellation
- You may cancel your subscription at any time through your account settings or by emailing support@torqd.uk.
- Cancellation takes effect at the end of your current billing period. You will retain full access until then.
- No further charges will be made after cancellation takes effect.
- After cancellation, your data is retained for 90 days before permanent deletion. You may request a data export during this period.
9. Refund Policy
9.1 Monthly Plans
Monthly subscription fees are non-refundable. If you cancel mid-cycle, you retain access until the end of the paid period but are not entitled to a partial refund.
9.2 Annual Plans
If you cancel an annual plan within the first 14 days of initial purchase, you are entitled to a full refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided you have not extensively used the Service during that period.
After the 14-day cooling-off period, annual subscriptions are non-refundable. You will retain access for the remainder of the paid year.
9.3 Exceptional Circumstances
We may, at our sole discretion, issue goodwill refunds or credits in exceptional circumstances (e.g., extended service outage, billing errors). Contact support@torqd.uk to discuss.
10. Price Changes
- We may change subscription prices from time to time.
- Existing subscribers will receive at least 30 days' written notice before any price increase takes effect.
- Price increases apply at the start of your next billing period after the notice period.
- If you do not accept the new pricing, you may cancel before the increase takes effect.
11. VAT and Taxes
Prices displayed on the website are exclusive of VAT. VAT will be added at the applicable rate at checkout and shown on your invoice. You are responsible for any additional taxes, duties, or levies imposed by your local jurisdiction.
12. Invoices
Invoices are generated automatically for each payment and are available in your account billing settings. Invoices are also sent to your registered email address.
13. Disputes
If you believe you have been incorrectly charged, please contact billing@torqd.uk within 30 days of the charge. We will investigate and resolve legitimate billing disputes promptly.
If you initiate a chargeback or payment dispute with your bank without first contacting us, we reserve the right to suspend your account pending resolution.
14. Contact
For billing queries, contact:
Torq'd Ltd
Email: billing@torqd.uk